Using a dedicated business number

Mursilat sends from your WhatsApp number, linked like WhatsApp Web. Which number you link matters as much as any line of code.

Why a dedicated number

• Your personal chats stay out of your systems and your webhooks.
• If customers report marketing messages, only that number is affected — keep OTP and order updates on a number that never sends campaigns.
• Clear warm-up: the Number Shield caps cold messages by the number’s age, so plan a few weeks of gradual growth for a new number.

A real business profile

Use the WhatsApp Business app on the phone and fill in the profile: business name, logo, description, address and hours. Customers trust (and answer) a recognisable business more, which also keeps your health score up.

Keep the phone healthy

• Keep WhatsApp installed and open it regularly: linked devices are logged out when the phone stays offline for a long time (about 14 days).
• Don’t log the number in to other automation tools at the same time (connection_replaced).
• Subscribe to number.status and session.status to know at once when it disconnects.

Groups

You can read the groups of a number, but sending to groups is blocked on purpose: spam reports from groups get numbers banned fastest.

• POSTAdd a number and start pairing/v2/numbers
• GETConnection status/v2/numbers/{numberId}/status
• GETHealth/v2/numbers/{numberId}/health